We help growing teams sort out their
CRM and operations.
We pick the right CRM, set it up properly, automate the repetitive work, and put the processes in place that should have been there from the start. Most of our clients have never had a dedicated ops person before — they had spreadsheets, a few tools, and a growing sense that something wasn't quite working.
Your Business Should Run Like a Michelin Kitchen
The best kitchens don't win on adrenaline - they win on preparation.
We build the back-of-house where:
- Everyone knows what they're supposed to be doing without being chased
- Leaders can trust the numbers they're looking at
- New people get up to speed in days, not months
The Result:
"Your team gets to focus on selling, supporting, and delivering — because the coordination and admin sort themselves out."
Actual Workflows, Not Slide-Deck Promises.
Here's what it looks like when we build it.
CRM Auto-Fill
Your reps take a call. The CRM fills itself in — notes, deal fields, next steps — from the recording. Nobody has to type anything up afterwards.
What We Do
Four areas. We do each one properly and make sure they work together.
CRM Implementation
We pick the right CRM for your team, set it up properly, and make sure people actually use it — not just open it once and go back to their spreadsheet.
- CRM selection based on how your team actually works
- Full setup, configuration & migration
- Custom objects, pipelines & deal stages
- Automations & AI workflows built in
- Data hygiene & deduplication
- Connected to the rest of your tools
Support & Chat Stack
Live chat and support tools that handle customers properly — without relying on someone to manually check an inbox or Slack.
- Chat widget & bot implementation
- Ticket routing & escalation logic
- AI triage and first response
- SLA monitoring & alerting
- CRM sync so agents see the full history
GTM Stack Management
Too many tools, none of them talking to each other? We audit what you have, cut what you don't need, and make the rest work together.
- Audit of what you have and what's missing
- Tool selection for your team and budget
- Getting the tools to talk to each other
- Vendor evaluation & onboarding
- Ongoing check-ins to catch issues before they break things
Operational Excellence Consulting
Growing fast without proper ops usually catches up with you. We've seen it enough times to know where it breaks — and how to stay ahead of it.
- Sales and ops playbook design
- Fractional RevOps / Head of Ops
- Spotting problems before they get expensive
- Process documentation & training
- Reporting that leadership trusts
We've Seen What Goes Wrong — So You Don't Have To
Most operational problems at growing companies are completely predictable. Spreadsheets that get too big to trust. CRMs nobody uses. Tools that create more work than they save. We've fixed all of it before.
Ready to stop running your business on spreadsheets?
Tell us what you have and where it's breaking. We'll tell you what's worth fixing first.
Contact
Tell us where your operations are breaking down
We usually reply within a day.
Led by Jakub Krukowski
CRM & RevOps implementation across Tidio, Coloplast, LiveChat, Prezi.
Led by Jakub Krukowski
CRM & RevOps implementation across LiveChat, Callstack, Prezi and others.
If your team is outgrowing how you currently work — let's talk.
If any of this sounds familiar — the spreadsheets, the CRM nobody uses, the tools that don't connect — it's probably worth a conversation. We start with what you have and figure out what actually needs to change.
Let's have a free chat